Gambling is entertainment โ and at ab999 we are committed to keeping it that way. This page explains the tools, safeguards, and support resources available to every player in Bangladesh who wants to stay in control of their gaming activity.
ab999 believes that every player deserves a safe, fair, and controlled gambling experience. The following six principles guide everything we do on responsible gaming โ from how we design our platform to how our support team responds to players in need.
ab999 operates on a zero-tolerance basis for underage gambling. Every player who registers an ab999 account is required to confirm that they are 18 years of age or older. During the KYC verification process, ab999 verifies age against government-issued identity documents. Accounts belonging to players under 18 are closed immediately and all associated funds returned where applicable. 18+
Every ab999 account holder can set their own daily, weekly, or monthly deposit limits directly from the account dashboard. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory 24-hour cooling period. Decreasing a limit, however, takes effect straight away. This means you always have direct, real-time control over how much money you deposit into your ab999 account.
It is easy to lose track of time when playing online casino games or following live cricket betting markets. ab999 provides session time reminders that alert you when you have been active on the platform for a period that you specify. These reminders are customisable from the account settings panel and serve as a practical nudge to take a break and stay mindful of how long you have been playing.
If you feel that gambling is negatively affecting your life, ab999 offers a formal self-exclusion programme. You can request a self-exclusion period of 1 month, 3 months, 6 months, 12 months, or permanent exclusion. During a self-exclusion period, your ab999 account is locked, you will not receive any promotional communications, and you cannot reopen the account until the exclusion period has fully expired. Permanent exclusion is irreversible.
Not ready for full self-exclusion? ab999 also offers shorter cool-off periods of 24 hours, 48 hours, 72 hours, or up to 4 weeks. During a cool-off period your account is temporarily suspended โ you cannot log in, place bets, or make deposits. This tool is designed for players who simply need a short break to reassess their gambling habits without committing to a longer exclusion period.
ab999 provides optional loss limit tools that cap the total amount you can lose within a defined time period โ daily, weekly, or monthly. When your loss limit is reached, further wagering is automatically paused for the remainder of that period. Combined with periodic reality check pop-ups that show your net session result, these tools help you stay fully aware of your gambling activity at all times.
All responsible gaming tools are available directly from your ab999 account settings panel. Here is a step-by-step overview of how to access and activate each tool.
Log in to your ab999 account and navigate to Account Settings โ Responsible Gaming โ Deposit Limits. Select your preferred time period (daily, weekly, or monthly) and enter the maximum amount in BDT (เงณ) you wish to deposit within that period. Confirm your selection. The limit is active immediately. To increase the limit, a 24-hour review period applies automatically.
In the same Responsible Gaming panel, select Loss Limits. Choose whether you want a daily, weekly, or monthly cap on your net losses. Enter the BDT amount. Once your net losses reach that cap for the selected period, your ability to place further bets is paused automatically until the period resets. Loss limits can be decreased at any time but cannot be increased within the current period.
Go to Account Settings โ Responsible Gaming โ Session Reminders. Set the interval at which you would like to receive an on-screen alert โ for example every 30 minutes, 1 hour, or 2 hours. When the interval is reached, a notification will appear on screen showing your session duration and net result, prompting you to decide whether to continue or take a break.
Navigate to Account Settings โ Responsible Gaming โ Time-Out. Choose your preferred cool-off duration: 24 hours, 48 hours, 72 hours, 7 days, or up to 28 days. Confirm your choice. Your account will be suspended immediately for the selected period. You can also contact the ab999 support team via email to request a time-out if you are unable to access the settings panel.
For longer breaks, go to Account Settings โ Responsible Gaming โ Self-Exclusion. Select your exclusion period: 1 month, 3 months, 6 months, 12 months, or permanent. Read the confirmation warning carefully, then confirm your request. Your account will be locked immediately. During exclusion, you will not receive marketing emails or promotional SMS messages. To re-activate after the period ends, you must contact support at [email protected].
ab999 provides a complete transaction and gaming history within your account dashboard. You can review all deposits, withdrawals, bets placed, and game sessions over any date range. Reviewing your history regularly is a good habit โ it keeps you informed about your actual gambling spend and helps you spot patterns early, before they become a concern.
Problem gambling can develop gradually. The following warning signs may indicate that gambling is no longer just entertainment and that it is time to seek support. If you recognise several of these signs in yourself โ or in someone you care about โ please reach out to the ab999 support team or a professional support service.
Gambling with money intended for essential expenses such as rent, food, utilities, or family needs
Chasing losses โ continuing to gamble in an attempt to recover money that has already been lost
Feeling restless, irritable, or anxious when not gambling, or when trying to cut down on gambling
Hiding gambling activity from family members, friends, or colleagues out of shame or fear of judgment
Spending significantly more time gambling than originally intended, or being unable to stop when you decide to
Borrowing money, taking loans, or selling personal belongings in order to fund gambling activity
Neglecting work, study, or family responsibilities because of time or money spent on gambling
Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties rather than for entertainment
Needing to gamble with progressively larger amounts of money in order to feel the same level of excitement
Making repeated unsuccessful attempts to control, cut back on, or stop gambling altogether
Answer these questions honestly to help you reflect on your current gambling habits. There are no right or wrong answers โ this is a private reflection tool, not a scored test. If several of these questions give you pause, it may be a good time to use one of ab999's responsible gaming tools or speak to a professional.
Have you ever gambled with money that was budgeted for essential living expenses such as food, rent, or bills?
Have you ever tried to win back money you lost by placing additional bets after a losing session?
Has the amount of time or money you spend gambling increased significantly over the past few months?
Have you ever felt the need to keep your gambling activity secret from people who are close to you?
Have you ever felt anxious, restless, or irritable when you were unable to access a gambling platform?
Have you borrowed money or sold possessions to fund gambling, or to pay back money that was lost through gambling?
Have you ever tried to stop or reduce your gambling but found that you were unable to do so on your own?
Has gambling ever had a negative impact on your work, studies, family relationships, or physical and mental health?
If gambling has stopped being fun and started feeling like a problem, taking the first step toward help is the most important thing you can do. Here is how to reach the ab999 support team and activate the tools that can help you regain control.
Our responsible gaming support team is trained, compassionate, and available around the clock. Whether you want to set a limit, request an exclusion, or simply talk through your concerns, we are here to help โ without judgment.
Responsible gaming is the foundation of everything ab999 does. When you are ready to enjoy the platform, thousands of games, competitive cricket odds, and secure bKash and Nagad payments are waiting for you โ on your terms, at your pace.